Lyn Ray Coaching
Lyn Ray Coaching, Johnston Carmichael, 7-11 Melville Street, Edinburgh EH3 7PE
are committed to protecting and respecting any personal information you share with us.
This statement explains what types of information we collect from you, how it is used by us, how we share it with others, how you can manage the information we hold and how you can contact us.
The contents of this statement may change from time to time so please check this page occasionally to ensure you are still happy toshare your information with us. Where possible, we will also contact you directly to notify you of these changes.
We collect information about you when you engage with us either through our website, other digital platforms or with us directly. Some of this information does not identify you personally, but provides us with information about how you use our services and engage with us (we use this information to improve our services and make them more useful to you). The information we collect includes some or all of the following:
It is particularly important that the information we hold about you is accurate and up to date. Please let us know at any time if your personal information changes by emailing firstname.lastname@example.org.
We will only process information that is necessary for the purpose for which it has been collected.
Our "legitimate interests" as referred to in this document include our legitimate business purposes and commercial interests in operating our business in a customer-focused, efficient, and sustainable manner, in accordance with all applicable legal and regulatory requirements.
We do not sell your information to third parties, but we do work closely with third party suppliers who fulfil business activities for us. In these situations, we will only share the information that is necessary for the third party to perform the processing activity it was provided for, such as;
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including the purposes of satisfying any legal, accounting or reporting requirements.
When deciding what is the correct amount of time to hold information, we look at its amount, nature and sensitivity. For insurance purposes client records must be maintained for 7 years from the final session. For tax purposes the law requires us to keep basic information about customers for 6 years after they cease being customers.
Under the data protection act you have certain rights in relation to the data we hold about you. Under GDPR these rights are extended and listed below:
Please note that these rights may be limited by data protection legislation, and we may be entitled to refuse requests where exceptions apply.
If you have a complaint regarding any aspect of how we handle your personal information, please write to us at the above address. If you are still not satisfied with the outcome of your complaint, you may write to the Information Commissioner's Office at the following address:
Information Commissioner's Office
You can also contact the Information Commissioner's Office using their online form: www.ico.org.uk/global/contact-us/email